FAQ

General Information		Hair Color

Which stylist should I see?		How long will my highlights last?
All of the stylists at Salon Envy are experienced, highly educated		Even though our highlights are usually done with permanent
and extremely talented. Our stylists specialize in specific services,		color, eventually they will grow out within 5-8 weeks. We
such as Keratin treatments and hair extensions, and vary in prices.		recommend having your highlights touched up every 6 weeks.
We recommend speaking to one of our receptionists who can match
you with a stylist that will suit your needs depending on your hair		How can I save money on my color?
and budget.		Check out our Facebook and Twitter page, or sign up for our
		email list for money saving offers at Salon Envy! We also offer
If I need more than one service how should I book the		$5 off each hair service when the appointment is pre-booked.
appointment?		So if you are getting a color, highlight, and cut, we would give
Our friendly staff will be happy to accommodate all of your needs		you $15 off your service! Be sure to request a menu after your
when you book an appointment at our salon. Just let our receptionist		first appointment to receive additional coupons for your next
know that you would like multiple services. It is very common for		visit.
our guests to book their spa and waxing services in coordination with
their hair appointment(s).		Haircut/Style

How do I know what I need for my first appointment?		What if I don’t know what haircut looks best on me?
If you are looking to completely change your look, or you are unsure		Our highly educated stylists offer a thorough consultation to
and want to discuss all of your options, we recommend scheduling		help give you the cut and style you are looking for. They will
a consultation before your first appointment. During your		take into consideration your facial features, styling needs and
consultation, your stylist will help you determine the best services		daily routine to give you the best look for your lifestyle. Our
for your hair type and texture, and you can set up a hair color		stylists will be happy to assist you with choosing a style and
appointment after the consultation. Our receptionist will be happy		offer advice on how to maintain your hair after you leave our
to assist you with any questions or concerns.		salon.

What should I do if I know I am going to run late?		What if I want to donate my hair?
Please call our salon at 773-880-5033 if you are running late for		We do this all the time! If you would like to donate your hair to
your appointment. Our receptionist will check with your esthetician		Locks of Love, make sure it is long enough to cut a 10 inch
or hair stylist to ensure you will still be able to receive your desired		ponytail off. The ponytail needs to be placed in a Ziploc bag
services in full.		and sent in to Locks of Love. Please note that we do not send
		the hair in here at the salon. It is up to you to send the hair
What is Salon Envy’s cancellation policy, and why do I		once it is cut.
need to have a credit card on file?
We understand that unexpected circumstances arise, and are happy		How do I know what conditioning treatment I will need?
to accommodate your needs. As a courtesy to our stylists and other		Our stylists are trained to customize your treatment to target
guests, please call our salon if you need to reschedule your		your hairs needs. We offer top of the line salon products and
appointment. If you fail to call and cancel and you do not show up at		conditioning treatments from Oribe and Kevin Murphy to maintain
your appointment time, you could incur a charge of 50% of the		the health and integrity of your hair. Ask your stylist if they
service cost to the card on file.		haven't already suggested getting one. These treatments will
		leave your hair feeling incredible!
How far in advance should I book my appointment?
To ensure that your get the date and time that you need, we		How should I come before an updo/style appointment?
recommend booking your next appointment before you leave our		Come to your appointment with clean, blow-dried, straight
salon. We also offer pre-booking specials for an extra incentive!		hair. If you are planning for a big event such as your wedding
Schedule your appointment at least a week or two in advance if you		day, we recommend scheduling a consultation. Our friendly
are a first time client and have specific days and times that work		staff will be happy to book you a consultation and assist you
best for you. For our guests who are more flexible, we may be able		With any questions before your appointment.
to arrange same-day appointments.
		Spa/Hair Removal
What are the differences in levels of Salon Envy stylists?
Our team works on a Level System, which his measured by experience		How long should the hair be on my body before a wax?
and education. Each stylist's prices vary accordingly.		The ideal length for hair is about 1/4 of an inch (the size of a
		grain of rice). You want it long enough for the wax to hold on
How do I book my appointment on-line?		to, but not so long as to make it painful.
Visit our On-line Booking page and follow the instructions to request
your appointment. Our receptionist will ensure that your chosen		How should I prepare for my facial?
time slot is available. If that appointment time is unavailable, we will		When you visit Salon Envy for a facial treatment, you should arrive
email you with other time options for you to choose from.		in your most natural state. This means no make-up or other
		products. We also recommend avoiding excessive sun exposure
Hair Extensions		and harsh treatments on your face the week prior to your
		appointment
I am really interested in hair extensions. What is my
first step?		How often should I get facials?
If you are thinking about getting hair extensions, schedule an		To maintain optimum nourishment of your skin, we recommend
appointment for a complimentary consultation. This will give your		having a facial every 4-6 weeks. If you are looking to correct an
stylist the opportunity to go over any questions or concerns you may		issue such as blemishes, your esthetician will be happy to assist
have and determine what will work best. All of our hair extensions		you in choosing a regimen that will work best for your specific
are customized for each of our guests, so we cannot quote prices		skin type and issue.
over the phone.